The opioid crisis is shifting, not ending. The CDC's National Center for Health Statistics estimated that more than 100,000 drug overdose deaths occurred in the United States between April 2020 to April 2021, an increase of 28.5% from the same period the year before. As states continue to clamp down on abuse of legal prescriptions, the prevalence and variety of opioids and other illegal drugs continues to grow. These drugs and associated drug...

States are leveraging their purchasing power and implementing advanced alternative payment models to improve healthcare value. For example, the state of Texas offers an opt-in procurement collaborative across all school districts, Colorado created a private-public employer purchasing collaborative and its Medicaid agency is implementing mandatory payment models, and the state of Washington has a single Health Care Authority that oversees the s...

During the pandemic, many social services programs were forced to modernize to get assistance to those in need faster. While these efforts brought short-term success, they also demonstrated the importance of phased approaches to longer term transformation. Instead of embarking on a multi-year, complex and monolithic effort, agencies can take a new, modular approach to social services modernization to automate everything from eligibility to pay...

The logistical challenges associated with the COVID-19 vaccine rollout are immense, and news of distribution failures nationwide are growing. In the urgency to vaccinate our population, the right citizen experience is critical, yet in most areas of the country there are numerous gaps in the vaccination experience journey. Join experts from Governing and TTEC on February 17 at 11:00am PT/2:00pm ET as we explore how some government and healthcar...

As COVID-19 took hold in the U.S., health and human services had to transform how they deliver services practically overnight. To handle huge surges in demand and overcome obstacles associated with antiquated infrastructure, many of them are leveraging the cloud and other emerging technology to ensure business continuity. As with any crisis, there have been painful lessons learned already and future questions that need to be answered as we mov...

Since 2013, individuals and small businesses have had the opportunity to shop for affordable, comprehensive and standardized health insurance plans from their state’s Health Insurance Marketplace. When the Affordable Care Act first mandated these exchanges, states had to navigate a complex landscape of policy and operational decisions, but marketplace operations and technology have matured significantly in the last several years. On Dec....

With a cloud platform, customer-centric model and agile approach, Michigan transformed the way it delivers health and human services to better serve case workers and those seeking assistance. On January 30th at 11am Pacific/2pm Eastern, the Michigan Department of Health and Human Services is joining Governing to discuss how it was able to break down barriers to success and create an outcomes-based culture. Moderated by Jessica Kahn, former dir...

With a cloud platform, customer-centric model and agile approach, Michigan transformed the way it delivers health and human services to better serve case workers and those seeking assistance. Listen in on this hour-long webcast where Jonathan Breems and Jessica Kahn will explain how a focus on people and the right technology foundation can help governments modernize their health and human services programs.This webinar will showcase:How to inv...

The election of President Donald Trump, coupled with Republican control of the House and Senate, brings the potential for big changes to federal health and human services policies. Although initial efforts to repeal and replace the Affordable Care Act have failed, discussions continue about eliminating or modifying the landmark healthcare legislation. Administration officials also have raised the possibility of Medicaid block grants, employmen...

Get a first look at the transition strategies, priorities and agendas for state and local government in 2011. If you’re in government affairs, selling to state and local governments, leading an association or non-profit, this two-day event is packed with post-election trends and insights! You’ll interact with public sector leaders and today’s most prominent state and local thought leaders on these critical issues: What are th...